Our fully remote, active error resolution & troubleshooting support service
Our Catalyst Flow support service proactively resolves system errors without requiring alerts from users. No tickets, no late-night instrument resets — we handle it all remotely.
5 days per week, 15 hours per day of extended remote support
Access to Ginkgo's optimized Automation Protocol Library
Direct access to application scientists and engineers
Protocol code review and paired protocol writing
Root cause investigation of system errors
Vendor liaison and maintenance optimization