Shows each type our RAC enclousure built to support various types of automation instrumentation

Catalyst Flow

Our fully remote, active error resolution & troubleshooting support service

No more babysitting. Ticketless remote support handles 80-90% of system errors.

Our Catalyst Flow support service proactively resolves system errors without requiring alerts from users. No tickets, no late-night instrument resets — we handle it all remotely.

Key Elements of Catalyst Flow

Coverage

5 days per week, 15 hours per day of extended remote support

Protocols

Access to Ginkgo's optimized Automation Protocol Library

Expertise

Direct access to application scientists and engineers

Reviews

Protocol code review and paired protocol writing

Analysis

Root cause investigation of system errors

Support

Vendor liaison and maintenance optimization

Let's optimize your lab operations. Have a lab workflow to automate? Let's talk!

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